Join EDSO
Collateral Assignments
To see the full salary schedule, click here.
Deferred compensation program and tuition reimbursement also available
Compensation
$4,754/mo - $5,778/mo
$27.43/hr - $33.34/hr
Dispatcher I:
Dispatcher II:
$5,283/mo - $6,422/mo
$30.48/hr - $37.05/hr
To view the salary schedule, click here.
To view the benefits for this position, click here.
To view the MOU for this position, click here.
Benefits
Life Insurance:
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$20,000
Long Term Disability:
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66.67% of regular monthly earnings
Employee Assistance Program:
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5 free counseling sessions, child/eldercase assistance, financial services, legal services, identity theft recovery, and daily living services.
Leave Allowances:
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Holiday-in-lieu pay. 2 floating holidays off by availability. 11 regular holidays at time and a half premium pay, 3.1 hours sick leave per pay period (two weeks), Vacation based on longevity up to 6.2 hours earned per pay period after 133 months.
Education:
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Tuition assistance
Retirement
CalPERS Retirement
Tier 1 - Classic: 2% @ 55 (single highest year final compensation)
Tier 2 - Classic: 2% @ 60 (average 3-year final compensation)
Tier 3 - PEPRA: 2% @ 62 (average 3-year final compensation)
Medical
Affordable Medical Coverage
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County contributes 80% of the total plan premium
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3 Blue Shield PPOs, 2 Kaiser HMOs, and 2 other options through OE3.
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Delta Dental PPO + Premier
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VSP Choice Vision Plan
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Basic Life Insurance $20,000
To see a full listing of the benefits for this position (Bargaining Unit TC), click here
Public Safety Dispatcher
Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers.
At EDSO, our public safety dispatchers are given the opportunity to grow professionally and explore their interests. Collateral assignments are a way for you to be a full time dispatcher and participate in specialties that you perform on-duty or as overtime opportunities.
Communication Training Officer - Demonstrate your knowledge and skills while helping new dispatchers learn the ropes. Training officers train new dispatchers in all aspects of the position. Answering 9-1-1 calls, dispatching emergency personnel, and searching criminal justice databanks for vital information. Almost all new dispatchers don't have similar experience so the process is methodical to train our dispatchers the right way.
Tactical Dispatcher - Are you ready to be a dispatcher during the most intense and dynamic incidents? Tactical dispatchers respond to emergencies and critical incidents in order to focus all dispatching to that particular call. Tactical dispatching is an exciting way to challenge yourself.
The Position
There are two types of Public Safety Dispatcher positions:
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Dispatcher I: All new dispatchers begin here. They will learn protocols, laws, and regulations as well as how to use all communications equipment. Responsibilities are increased with competency until they demonstrate the minimum requirements to work with less supervision.
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Dispatcher II: Once all qualifying training has been met, the dispatcher will be able to work autonomously with less supervision and by exercising good judgement and initiative.
Minimum Requirements
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Must be a U.S. citizen or a permanent resident alien who is eligible for, and has applied for, citizenship
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No felony convictions
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Not on probation. (Misdemeanors may be disqualifying depending on the quantity, type of violation, and the date of the violation)
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Vision: Subject to POST requirements
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Valid Driver License
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U.S. high school graduate or GED recipient
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Effective English oral and written communication skills
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Successful completion of a comprehensive background investigation, computer voice stress analysis exam, Sheriff’s interview, psychological examination and complete medical examination. To see the full list of requirements, view the job classifications by clicking here.
Job Definition
Dispatchers receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. They operate multi-channel radio systems, monitor other communication channels, while maintaining radio traffic on main channels. Dispatchers also respond to law enforcement-initiated radio traffic and request and relays information to law enforcement units. They operate computer equipment to access local, state and federal criminal justice information systems; operate communication systems to transmit and receive information with allied law enforcement agencies.
The Hiring Process
Step 1 - Application
To become a Public Safety Dispatcher, no previous training or experience is required. Most applicants are just like you! From high school grads, to food servers, baristas, and retail clerks, our dispatchers come straight from the community. We will teach you everything you need to know. If you like what you've seen so far, your first step in the process is to apply. Complete and submit an online application for Public Safety Dispatcher.
Step 2 - App Review
If you meet the minimum qualifications for Public Safety Dispatcher, the Sheriff’s Personnel Unit will review your application and invite you to testing.
Step 3 - Criticall / Typing Test
Candidates will perform a typing test and demonstrate they can type at least 35 words per minute. Candidates will then perform a Criticall test which simulates computer dispatching. It tests your decision-making, memory recall, reading comprehension, spelling, map reading, and data entry. We strongly encourage you to prepare for this test. Click here for a free online resource to help you practice.
Step 4 - Interview
The Sheriff’s Personnel Unit will give you directions on how to use the online self-scheduling feature to schedule yourself for an upcoming oral board interview. Once scheduled, you may not receive a reminder to appear at your scheduled interview. Please record the date and time of your exam when you schedule yourself. This is your responsibility. The interview will be a formal, panel style interview with two or three interviewers. There are resources online that can help you prepare for a dispatch interview.
Step 5 - Pre-Background
Within five business days, you should be notified by email of your rank. Those who are selected to begin the background investigation phase will be given a list of documents you will need to submit prior to the background process. This includes certified copies of your birth certificate, marriage certificate, divorce decrees, POST certificates, and many more. You can help expedite your background process by having gathering all of your official records. Keep in mind that your official records may require weeks for government agencies and colleges to process.
Step 6 - Background Investigation
A Comprehensive background investigation is conducted. Save yourself time by being thorough and honest. Many of the delays and disqualifications are a result of omitting or minimizing incidents in your past. Some indiscretions are expected, however, dishonesty is never acceptable.
You can prepare ahead of time for this step by gathering all personal documents like marriage certificates, sealed highschool and college transcripts, etc. and by gathering the full contact information for family, friends, co-workers, references, and former supervisors.
Safety is priority one. We outfit our employees with the best equipment and training. Take a look at some of the things to look forward to:
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A brand new facility and dispatch center featuring 8 primary workstations
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State-of-the-art monitor display tower
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A private locker and eating area
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Brand new RIMS CAD system
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Access to a state-of-the-art gymnasium
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Open and accessible layout with strong comradery with patrol deputies
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Private training room
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A dedicated radio team
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Much more!
Step 7 - CVSA
The Computerized Voice Stress Analysis (Truth Verification Exam) is administered by an investigator. You will be asked about information discovered in your background investigation. Be honest.
Step 8 - Review
The EDSO Chain of Command receives and reviews your background file. If your background investigation reveals no disqualifying issues, you will be scheduled for an interview with the Sheriff.
Step 9 - Interview/ Medical/Psych
The Sheriff will discuss you as a person and expectations of employees. At the end, he may provide you with a conditional offer of employment. The conditions are that you successfully complete a psychological evaluation and medical/eye exam as per POST guidelines.
That's it!
If you successfully completed these conditions, you will receive notice of your swearing in, start date, uniform information, and a date for your welcome ceremony! Check the FAQs in the menu for additional information.
Duties include:
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Organize, supervise, review and direct the work of the assigned Public Safety Dispatch staff.
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Contribute to the overall quality of the Sheriff's Office service by developing, reviewing and implementing policies and procedures to met legal and regulatory requirements and County needs.
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Direct dispatchers in determining appropriate actions to take in any situation that is not clearly defined in policy and procedures; using good judgement to ensure the safety of citizens and responders.
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Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels.
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Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies.
Click here to learn about the qualifications.
Dispatch Supervisor
Are you currently a dispatcher or supervisor in another agency? We also accept lateral positions for dispatch supervisor. This is a great opportunity to continue your role in dispatch in a supervisory capacity. In addition to the benefits listed above, the current pay schedule is: